Shipping Options
| Method | Cost | Delivery Time | Tracking |
|---|---|---|---|
| Standard Shipping Orders over $79 |
FREE | 5-7 business days | ✓ Included |
| Standard Shipping Orders under $79 |
$6.95 | 5-7 business days | ✓ Included |
| Expedited Shipping | $14.95 | 3-5 business days | ✓ Included |
| Express Shipping | $24.95 | 2-3 business days | ✓ Included |
| Overnight Shipping Select areas only |
$39.95 | 1-2 business days | ✓ Included + Signature |
📍 Shipping Coverage: We currently ship to all 50 US states. Unfortunately, we do not ship to PO Boxes, APO/FPO addresses, or international destinations at this time.
Order Processing
Processing Times
- In-stock items: 1-2 business days
- Pre-order items: As specified on product page
- Custom orders: 2-3 weeks for production
- Orders placed on weekends/holidays: Processed next business day
Discreet Packaging Guarantee
We understand the importance of privacy. Every order is packaged with the utmost discretion:
- Plain exterior boxes with no branding or product indications
- Neutral return address (VS Commerce LLC)
- Secure internal packaging to prevent damage and maintain privacy
- No descriptive labels on the outside of the package
- Discreet billing appears as "VS Commerce LLC" on your statement
💡 Pro Tip: If you have specific delivery instructions (e.g., "leave at back door"), please include them in the order notes during checkout or contact our support team immediately after placing your order.
Returns & Exchanges
Return Eligibility
| Item Condition | Returnable | Refund Type |
|---|---|---|
| Unopened, original packaging | ✓ Yes | Full refund |
| Opened but unused | ⚠ Case by case | Store credit |
| Used items | ✗ No | N/A (hygiene reasons) |
| Latex garments (worn) | ✗ No | N/A (hygiene reasons) |
| Clearance/Final sale | ✗ No | N/A |
| Defective/Damaged | ✓ Yes | Replacement or full refund |
How to Return
- Contact us: Email returns@veletsolo.com within 30 days of delivery with your order number and reason for return.
- Receive authorization: We'll email you a Return Authorization (RA) number and return instructions.
- Package your return: Securely pack items in original packaging if possible. Include the RA number inside the package.
- Ship it back: Use a trackable shipping method. We recommend USPS Priority Mail or UPS.
- Receive refund: Once we receive and inspect your return, we'll process your refund within 5-7 business days.
⚠️ Important: Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly shipped. We recommend using a trackable shipping method as we cannot be responsible for lost return packages.
Common Shipping Questions
Address changes can be made within 2 hours of placing your order. Contact our support team immediately with your order number and the new address. After this window, we cannot guarantee changes as orders enter fulfillment processing.
If your tracking shows delivered but you haven't received your package, first check with neighbors and any secure delivery locations. If still missing, contact us within 5 days of the delivery date. We'll work with the carrier to locate your package or provide a replacement/resolution.
Yes, we can ship to hotels and temporary accommodations. We recommend confirming with the property that they can accept packages on your behalf, and include your reservation details in the address. Note that signature confirmation is recommended for these addresses.
We currently only ship within the United States, so customs declarations are not applicable. If we expand internationally in the future, we will describe contents in a discreet manner as required by customs regulations while maintaining your privacy to the extent possible.
Expedited processing is available for in-stock items. Please contact us immediately after placing your order with your request. Additional fees may apply. Custom and made-to-order items cannot be expedited due to production time requirements.
Damaged or Defective Items
If you receive a damaged or defective product:
- Take photos of the damage and packaging immediately
- Contact us within 7 days of delivery at support@veletsolo.com
- Include your order number and photos
- We will provide a prepaid return label for defective items
- Choose between a replacement (if available) or full refund
✅ Our Promise: We stand behind the quality of our products. If something arrives damaged or defective, we will make it right at no cost to you.
Need Help?
Shipping & Returns Support
Our customer care team is available 7 days a week to help with any shipping or return questions.
Contact Support